Shipping policy

Shipping Policy

Last updated: September 5, 2026

Cuddlewild currently ships to customers in the United States.

Order Processing

Orders are processed after payment has been successfully received.

Processing times can vary by product and fulfillment location. Most orders are processed within approximately 1–3 business days, although processing may take longer during periods of high order volume, holidays, inventory issues, or other circumstances outside our reasonable control.

Business days do not include weekends or U.S. holidays.

Shipping

Cuddlewild currently offers free standard shipping on eligible U.S. orders.

Delivery times vary depending on the product, fulfillment location, destination, carrier, and other factors. Typical delivery times may vary, so we do not guarantee a specific delivery date unless expressly stated at checkout.

Once your order has shipped, you will receive tracking information when tracking is available.

Tracking

Tracking information may take some time to become active after an order is shipped.

If your tracking information shows that a package is delayed or appears to have stopped moving, please contact us at cuddlewild@gmail.com and we will help investigate the shipment.

Lost or Damaged Packages

If your package appears to have been lost or arrives damaged, contact us at cuddlewild@gmail.com with your order number and any relevant photos or tracking information.

We will work with the appropriate fulfillment or shipping partner to investigate the issue and determine an appropriate resolution.

Delays

Shipping and delivery times are estimates and may be affected by weather, carrier disruptions, holidays, customs or transportation delays, inventory availability, or other circumstances beyond Cuddlewild's reasonable control.

If an order cannot be shipped within an advertised or otherwise applicable timeframe, Cuddlewild will provide any notices, cancellation options, or refunds required by applicable law.

Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, contact us at cuddlewild@gmail.com as soon as possible. Additional shipping charges may apply when a shipment needs to be reshipped because of an incorrect address.