Refund policy

Refund & Return Policy

Last updated: September 5, 2026

At Cuddlewild, we want you and your dog to be happy with your purchase. If something isn't right, please contact us at cuddlewild@gmail.com and we'll do our best to make it right.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be clean and free from pet hair, odors, stains, or other signs of use.
Include its original packaging, when reasonably possible.
Be accompanied by your order information or proof of purchase.

Certain items may not be eligible for return when their condition makes them unsuitable for resale, including products that have been used, soiled, damaged through use, or otherwise cannot reasonably be resold.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, defective, or you receive the wrong item, contact us at cuddlewild@gmail.com as soon as reasonably possible and include:

Your order number.
A description of the problem.
Clear photos of the item and packaging when applicable.

If we determine that the item was damaged before delivery, defective, or incorrectly shipped, we will work with you on an appropriate remedy, which may include a replacement or refund. Cuddlewild will cover reasonable return shipping costs when we require the return of an item because of a defect, damage, or fulfillment error.

Change-of-Mind Returns

If you simply change your mind about a purchase, you may request a return within 30 days of delivery, provided the item meets our return requirements.

Customers are responsible for return shipping costs for change-of-mind returns unless otherwise stated.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges, if any, may not be refundable for change-of-mind returns.